INTERNATIONAL CUSTOMER COMPANY POLICY FOR PRO MUSIC STUFF (ebay handle promusicstuff)

We welcome your International Orders, and we will ship world wide. Due to the fraudulent use of Credit Cards in certain countries we will not ship to the following countries using any payment method: Brazil, Indonesia, Singapore, Hong Kong, South Africa, South Korea or other countries not accepted by our credit card approval service. We may void the transaction for any reason, including signs of fraud.

"Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges." Ebay rules.

"We won't under-value merchandise or mark the item as a gift on customs forms. Doing that is against U.S. and international laws." Ebay rules.

Telephone numbers are required on all International Orders to expedite prompt delivery.

If you have a question about International shipping quotes based on the Ebay calculator then contact us through Ebay or call us in Orlando, Florida during business hours.

We reserve the right to NOT ship items that are TOO LARGE or TOO HEAVY for shipping outside the Continental US due to USPS shipping restrictions.

    DUTY AND TAXES

  • We do not collect Duty or Taxes on International Orders. We are not responsible to calculate or collect Duties or Taxes for countries outside the United States of America.

  • It is the purchasers responsibility to obtain information on duties, tariffs or taxes that may or may not be assessed on his or her purchase.

  • So that Pro Music Stuff and its customers are both protected from items damaged during shipment or theft while in transit we will be insuring items for the sale price as stated at time of sale.

PAYMENTS

  • PayPal. We accept PayPal and require that International PayPal customers have Verified PayPal accounts.

  • Credit Cards. We accept Credit Card payments at our office in Orlando between the hours of 10:00 AM and 5:00 PM EST. VISA, MC, American Express or Discover. Please call for approval at 1-407-264-0004

  • International Money Orders or Cashiers Checks are accepted on International Orders in US Funds.

  • Bank Wire Transfers can be used to make payments which will be made payable to our account at SunTrust Bank. There is a $15.00 Wire Transfer Fee please contact us through Ebay.

RETURNS

  • International buyers please make sure that you understand the description of the item you are bidding on. If you have any questions about an item please email for clarification.

  • Because of the high cost of shipping Overseas our return policy does not include refunding the cost of shipping either way. We will refund the item price but neither the shipping to or the return shipping cost. Items returned damaged or altered will not be refunded.
  • ALL RETURNS REQUIRE A RETURN AUTHORIZATION NUMBER WHICH YOU CAN ONLY RECEIVE BY CONTACTING PRO MUSIC STUFF THROUGH EBAY OR BY PHONE.