IF PAYMENT FOR WINNING BID IS NOT RECEIVER WITHIN 3 DAYS OF CLOSE OF AUCTION SELLER RESERVES THE RIGHT TO RELIST ITEM. Items won and not paid for within 7 days require that we follow Ebay regulations pertaining to non-paying bidders which are designed to protect both the buyer and the seller. Non-paying bidder disputes help both the buyer and the seller resolve any problems that may have risen during the transaction.

I accept Visa, Mastercard, Discover and American Express through PayPal. I also accept Cashiers Checks, Money Orders or Wire Transfers. If you would like to use VISA, MasterCard, Discover or American Express and don't have a PayPal account please call 1-407-264-0004 during business hours. Mailing address for Cashier Checks and Money Orders is: Pro Music Stuff, 5960 Lakehurst Dr, Orlando, Florida 32819.

Florida residents add 6.5% sales tax.

I reserve the right to refuse bids from those with negative feedback or who have User ID's that are less than 30 days old.

Due to fraudulent use of Credit Cards we will not ship to these locations using any payment method: Brazil, Indonesia, Singapore, Hong Kong, South Africa, Nigeria, South Korea or other countries not accepted by our credit card approval service. We may void the transaction for any reason, including signs of fraud.

My primary shippers are FedEX and USPS. I provide my customers with a tracking number as soon as an item is shipped. Most items ship FedEx same day when paid with Paypal. USPS orders ship within 24 hours of payment.

ProMusicStuff reserves the right to alter shipping service at their own discretion.

Please resolve any questions you may have BEFORE you bid.

RETURN POLICY DEFECTIVE PRODUCTS

• Defective merchandise must be reported to us immediately within 48 hours of receipt. THERE IS NO RESTOCKING FEES ON DEFECTIVE ITEMS.

• You must call to obtain a Return Authorization Number (RA#). The number to call is 407-264-0004. Items returned without an RA# will be refused.

• You will be shipped a replacement by us immediately, or a full refund will be made.

RETURN POLICY NON-DEFECTIVE PRODUCTS

• We have an experienced knowledgeable staff that will help you make the right decisions before you buy.

• In the event that you wish to return Non-defective Merchandise for any reason it must be reported to us within 15 days of receipt and the purchaser is responsible for the return shipping and insurance.

• You must call to obtain a Return Authorization Number (RA#). The number to call is 407-264-0004. Items returned without an RA# will be refused.

• Upon return of item we will refund the purchase price or issue store credit.
• For credit card purchases, we will credit back only to the same credit card that was used for the original purchase.
• Credits and refunds will be issued within 10 days of receipt of the authorized return.
  
• Merchandise must be in original condition, with all packing materials, manual and other original components intact, in the original packaging. We reserve the right to charge for missing manuals, packaging, power supplies, cables or other original items not returned.
• The Customer is responsible to pay all return freight charges except in instances where the product was damaged in shipping.
• A Refund or EXCHANGE will be issued only AFTER the product(s) are returned with all original contents, PACKING MATERIALS and in the same condition as at the time of purchase from Pro Music Stuff, Inc. ABSOLUTELY NO EXCEPTIONS.
• Due to Legal and health restrictions we can not accept the return of harmonicas, reeds, mouthpieces and microphones unless product is defective.

NON-RETURNABLE PRODUCTS

Please make sure to insure any package shipped back to us for the full invoiced amount, otherwise we will not be able to accept merchandise damaged by the shipper.

DUTY AND TAXES

• We do not collect Duty or Taxes on International Orders. We are not responsible to calculate or collect Duties or Taxes for countries outside the United States of America.

• It is the purchasers responsibility to obtain information on duties, tariffs or taxes that may or may not be assessed on his or her purchase.

• So that Pro Music Stuff and its customers are both protected from items damaged during shipment or theft while in transit we will be insuring items for the sale price as stated at time of sale.

PAYMENTS

• PayPal. We accept PayPal and require that International PayPal customers have Verified PayPal accounts.

• Credit Cards. We accept Credit Card payments at our office in Orlando Monday through Friday between the hours of 10:00 AM and 5:00 PM EST. VISA, MasterCard, American Express or Discover. Please call for approval at 1-407-264-0004
  
  
• International Money Orders or Cashiers Checks are accepted on International Orders in US Funds.
  
  
• Bank Wire Transfers can be used to make payments which will be made payable to our account at SunTrust Bank. There is a $15.00 Wire Transfer Fee please email or call for more details. info@promusicstuff.com or 1-407-264-0004.